THE HAND AND WRIST® INSTITUTE
Southlake and Plano (817) 382-6789

Terms and Conditions

By The Hand and Wrist Institute Medically reviewed by John T. Knight, MD Review pending Updated

Call (817) 382-6789 to have this looked at, or book online with Dr. Knight.

Privacy Policy

Last Updated: 05/01/2026

The Hand and Wrist Institute (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://handandwristinstitute.com/ use our services, or interact with us in other ways.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

  1. Information We Collect

We collect the following types of information when you interact with our website or use our services:

  • Personal Information: Name, email address, phone number, etc.
  • Usage Data: Information about how you use our website, such as pages viewed, time spent on the site, etc.
  • Cookies: Small data files that are stored on your device to track activity and preferences.
  1. How We Use Your Information

We may use the information we collect for the following purposes:

  • To provide and improve our services.
  • To communicate with you, including sending marketing communications (with your consent).
  • To personalize your experience on our website.
  • To comply with legal obligations.
  1. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following cases:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our website or providing services.
  • Legal Requirements: We may disclose your information if required by law or in response to a legal request (e.g., court order).

Mobile Opt in, SMS Consent,  and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

  1. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet is 100% secure.

  1. Your Rights

Depending on your location, you may have the right to:

  • Access and update your personal information.
  • Request the deletion of your personal information.
  • Opt-out of receiving marketing communications.
  • Withdraw your consent at any time, where applicable.

To exercise these rights, please contact us at 817-382-6789.

  1. Cookies

Our website uses cookies to enhance your experience and gather data on site usage. You can control cookies through your browser settings. For more information, refer to our Cookie Policy [if applicable].

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.

  1. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Terms and Conditions

Last Updated: 05/01/2026

Welcome to The Hand and Wrist Institute (“we,” “us,” or “our”). By using our website https://handandwristinstitute.com/, you agree to the following terms and conditions. Please read them carefully.

  1. Acceptance of Terms

By accessing or using our website or services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.

  1. Use of the Website

You may use our website for lawful purposes only. You agree not to:

  • Violate any applicable laws or regulations.

  • Engage in any activity that could damage, disable, or impair the website or interfere with another user’s ability to use the website.

  1. Account Registration

To access certain features of our services, you may need to create an account. You agree to provide accurate and complete information during the registration process. You are responsible for keeping your account details and password confidential.

  1. Intellectual Property

All content on the website, including text, graphics, logos, and images, is owned by or licensed to The Hand and Wrist Institute and is protected by copyright and other intellectual property laws. You may not copy, distribute, or modify any content without our permission.

  1. Payments

If you purchase any products or services from us, you agree to provide accurate payment information. All payments are subject to applicable taxes and fees, and prices may change from time to time.

  1. Limitation of Liability

The Hand and Wrist Institute will not be liable for any damages, losses, or costs arising from your use of the website or services, including but not limited to direct, indirect, or consequential damages.

  1. Privacy Policy

Your use of the website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review our Privacy Policy [insert link to Privacy Policy].

  1. Termination

We may suspend or terminate your access to the website or services if you violate these Terms and Conditions. You may also terminate your account by contacting us.

  1. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the updated date will be noted at the top.

  1. Governing Law

These Terms and Conditions will be governed by the laws of Texas without regard to its conflict of law principles. Any disputes will be resolved in the appropriate courts of Texas.

  1. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

SMS Terms & Conditions

SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:

If you have consented to receive text messages from The Hand and Wrist Institute, you may receive messages related to the following:

Customer care

Example: “Hello, this is a friendly reminder of your upcoming appointment with Dr. Knight at The Hand and Wrist Institute on 5/1/2026 at 10 AM. You can reply STOP to opt out of SMS messaging from The Hand and Wrist Institute at any time.”

Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your upcoming appointment.

Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:

You may opt in to receive SMS messages from The Hand and Wrist Institute in the following way

By submitting an online form

Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://handandwristinstitute.com/

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures:

Message and data rates may apply.

You can opt out at any time by texting “STOP.”

For assistance, text “HELP” or visit our Privacy Policy/Terms & Conditions page.

Message frequency may vary

Meet Dr. John Knight Transcript and details

What else might it be?

Orthopedic Hand Surgeon in Dallas

Based out of Dallas, TX, Dr. John Knight is a world renowned orthopedic surgeon specializing in conditions of the hand & wrist. Learn more!

Read about this →
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Where would you be seen?

Southlake

510 E. Southlake Blvd Ste 140
Southlake, TX 76092

HoursMonday to Friday, 8am to 5pm

Phone(817) 382-6789

About the Southlake office →

Plano

Plano, TX
TODO: street address, waiting on the practice in writing

HoursMonday to Friday, 8am to 5pm

Phone(817) 382-6789

About the Plano office →

How do you want to book?

Book your own time online

Pick a time on Dr. Knight's schedule and confirm it yourself. This is how we prefer patients to book.

Book online with Dr. Knight

If none of these times work for you, send us your information below and we will contact you. You can also call us on (817) 382-6789.

Ask us to call you back

Use this if the times online do not suit you, or if you have a question about whether we treat your problem before you book. Our team reads these and calls you back.

Who are we calling?
How do we reach you?

The number our team should call you back on.

What is the visit for?

What hurts, how long it has been going on, and anything you have already tried. A sentence or two is plenty.

For example, mornings, or after 3pm.

By sending this you are asking our team to call you back about an appointment. Please do not include anything you would not want to send by email. Sending this form does not create a doctor and patient relationship, and it is not for emergencies.

Build notes, not patient copy.

The form posts to /api/request-a-call-PLACEHOLDER, a placeholder. The real endpoint is chosen after the HIPAA memo and lands with a signed BAA. On success it redirects to /thank-you/, which is what makes the submission measurable.

Fields built and held: Date of birth, Street address, Insurance carrier. Reason on each field in src/data/booking-form.ts.

(817) 382-6789 Request a call